Service Level Agreement (SLA) – Cargolake

This Service Level Agreement ("SLA") defines the level of service provided by Cargolake, a platform operated by Skildev, to its customers ("Customers"). This SLA applies to all active subscriptions unless otherwise agreed in writing.

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Service Level Agreement (SLA) – Cargolake

1. Introduction

2. Service Scope

3. Cargolake SLA Tiers

4. Support Services

5. Incident Management

6. Data Backup & Recovery

7. Security Measures

8. Service Credits

9. Customer Responsibilities

10. Exclusions

11. Changes to SLA

12. Contact